Frequently Asked Questions

FAQ Categories

How should I prepare for the Consultation?

Follow these simple tips to help your pup start Rehab…

Does pain medication interfere with my dog's exam?

No. Please give your dog all their normal medications as…

Does the Consultation include therapy?

If Rehab is deemed to be safe and appropriate for…

What happens if my dog is not a good candidate for Rehab?

Gold Standard Veterinary Care is our #1 priority. Photos/videos are…

How does CROC choose which services to offer?

We exclusively offer treatments with peer-reviewed evidence of their safety…

Will you take photos/videos of my pet?

Gold Standard Veterinary Care is our #1 priority. Photos/videos are…

How do I get my dog started with Rehab?

No Referral Required! Just submit your New Client & Patient Forms…

Do I need anything from my Veterinarian before starting Rehab?

Your pet does not need a referral or prescription from…

How does the Consultation work?

The Consultation is an approximately 1.5 - 2 hour appointment…

Why does my dog need an exam?

In addition to being in your pet's best interest, California…

What if my dog doesn't like water?

Hydrotherapy at CROC is a unique experience that the vast…

What if my dog doesn't like other dogs or new people?

Your dog's behavior towards us may affect our ability to…

Why can't I stay with my dog during their Rehab Session?

Building a bond with your pet is integral to our…

What is Canine Physical Rehabilitation?

Canine Physical Rehabilitation is the application of human physical therapy…

What conditions does CROC treat?

We commonly evaluate and create custom recovery plans for a…

How much does Rehab cost?

We're proud to offer more therapy per session at more…

Does CROC offer session packages?

No, our medical services are not available as packages.

CROC…

Does CROC offer in-home visits or boarding with therapy?

No, we do not offer boarding, overnight care, or in-home…

Can I tour the CROC facility?

CROC does not offer facility tours out of respect for…

How do I get a wheelchair for my dog?

To get a better understanding of how wheelchairs work for…

Does CROC treat animals other than dogs?

Yes! While we specialize in canine physical rehabilitation, we are…

What can I expect at each therapy session?

Bring your dog ready to be dropped off and to…

When should I cancel/postpone a therapy session?

Rehab is only as effective as the consistency of participation…

How do we know if Rehab is working?

Improvements from Rehab can be slow to develop and aren't…

When can my dog graduate from Rehab?

There is no way to predict exactly how much therapy…

What is a Progress Exam?

Think of it like a mini-Consultation. All of the same…

My dog had surgery; do we resume therapy?

It has been proven that pets receiving physical rehabilitation soon…

Does CROC see dogs that don't have injuries or medical conditions?

Yes! Fitness Sessions offer active, healthy dogs the opportunity to…

What are Fitness Sessions like?

Fitness Sessions are not a free for all. There will…

How are Fitness Sessions different than what I can do at home?

All sessions at CROC are Veterinarian Prescribed and structured by…

What are the requirements for my dog to participate in Fitness Sessions?

Fitness Sessions are open to any dog that is free…

How do I get my dog started with Fitness Sessions?

Because CROC is a Veterinary Medical facility, every dog that…

Why does CROC practice Closed Rehab?

Closed Rehab is proven to help dogs achieve better, faster recoveries than they would have with their family present.

Closed Rehab is a term used to describe therapy being performed…

Does CROC have Cancellation Policy?

Cancellation Policy applies only to Consultation & Progress Exam appointments

We were reluctant to have a Cancellation Policy at all, but on multiple occasions we have had time-sensitive patients that…

Does CROC accept pet insurance?

Pet insurance doesn't work the same way human health insurance does.

Nearly all pet insurance policies require you to pay the entire bill directly to the veterinary clinic at the…

Does CROC accept Care Credit or offer payment plans?

CROC is unable to offer payment plans, nor do we work directly with CareCredit. However, if you have a CareCredit Visa or Master Card, you can use that like a…

What happens if my dog is contagious or has parasites?

Appointments will be cancelled for any patient found to have a contagious condition or parasites.

All CROC patients must be free of any contagious diseases, conditions, or parasites such as,…

What are CROC's grooming requirements for my dog?

We ask that all patients are regularly bathed/groomed and free of topical medications when they arrive for their therapy session. Should a patient start Chemotherapy treatment, CROC must be notified before the…

Does CROC offer any discounts?

Dollar for dollar, CROC patients get significantly more therapy than any other Rehab facility in OC.

Because we already go to great lengths to keep our prices as affordable as…

Can I get a refund after services are rendered?

Refunds are only applied when a charge is mistakenly applied or a service is not rendered.

CROC provides state of the art medical care, however as much as we might…

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